Get answers for some of the FAQs about our floor cleaning system

How long will my carpets take to dry?

This varies from one home to another and depends on various factors, such as the amount of soiling in the carpet, the length of the pile, the backing materials and the temperature in the property. We leave your carpets as dry as possible, but we estimate that generally they will be fully dry within 2 to 4 hours.

How often should I get my carpets or upholstery cleaned?

Much like our clothes, in order for the fibres to remain clean, fresh and healthy we need to wash them. This is exactly the same for our soft furnishings. To ensure the longest life span of your carpets and upholstery, we advise that you get items professionally cleaned at least once every year.

Do I need to move all my furniture out before you arrive?

In order for us to provide the best service in a timely fashion we ask that, wherever possible, you clear away any small items such as small tables, plants, lamps etc. You do not need to move any heavy items of furniture. All of our cleaning packages include moving the majority of furniture in the main living area (most companies will charge you extra for this service). Beds, dressers, and heavier pieces are left in place under these pricing structures. Additional charges will apply to move heavier furniture. For liability reasons, we do not move china, entertainment systems, pianos, or other valuable belongings.

How long will it take to clean my carpet?

The time frame does vary slightly depending upon the amount of soil, the size of the room, how much furniture needs to be moved, and set-up time. We will aim to be as fast as possible, without compromising with the results. For a general guide, we clean approximately 200 square feet per hour.

How does the cleaning process work?

We use a state-of art-the-hot water extraction cleaning system also known as steam cleaning. The system uses high pressure fan jets, where very hot water is sprayed onto the carpet and then extracted via vacuum. We feel that this is the best cleaning process on the market today.

What about reoccurring spots?

If a spot returns a day or so after cleaning it may have been oily or sticky and was not completely removed, or ‘wicked back’ due to the nature of the spot. Possibly it’s not a spot, but a permanent stain.

My carpet has bleached or faded spots – can you correct that?

If you have spots or small areas that have been bleached out, they may be spot-dyed, depending on the type of carpet fibre.

Can you fix indentations from heavy furniture?

No guarantee can be made on removing indentations from heavy furniture. In addition to the pile of the carpet being crushed, the backing of the carpet is indented. Heat, moisture, and hand grooming with our equipment may help, but it will take time to release it back to normal, if at all. Severe cases may be permanent.

When can we book your service?

Our hours of operation are 8.00AM to 7.00PM Monday to Friday and 9.00AM to 12pm on Saturdays. Please contact us to arrange an appointment at a time that suits you.

How do I pay?

You can pay by either cash or cheque.

Do you guarantee your service?

Absolutely! We are confident in our work, and therefore guarantee it 100%. Supreme Clean will re-clean any area that you are not entirely satisfied with for free, and if, Contact our team in Shefford for more details.

What Some of our customers say about us...

“Very professional and courteous and have recommended a friend and would definety use your company again. "
-Peter Thake

What Some of our customers say about us...

"I have used supreme clean on two occasions and will continue to do so , so thorough and passionate about their work always an excellent job."
-Beverly Dean. 

What Some of our customers say about us...

"He did an excellent job really took his time to do the job properly making sure the sofa and chairs were as clean as he could make them."

-Lesley Chapman

What Some of our customers say about us...

"Always provide good service and very thorough cannot fault the great service I have had my carpets cleaned before but never with such good results. Professional and friendly service."
                                                                              -Mrs Edwards.

What Some of our customers say about us...

"Will definitely be using the company again a great amount of time and attention were put into doing a good job, I did not know you cleaned stone flooring too and you have cleaned it and our slate flooring looks like new."
-Linda Benton

What Some of our customers say about us...

“We have been very pleased both times we have had the carpets cleaned; the results could not have been better.”
Brenda M. Smith, Knebworth Hertfordshire

What Some of our customers say about us...

“A very efficient and helpful service which I would happily recommend.”
Dr. M. Woodbridge, St. Albans Hertfordshire

What Some of our customers say about us...

“Absolutely thrilled with both services given and the results that were achieved.”
Jane Sheridan, Northaw

What Some of our customers say about us...

“Truly an excellent service. Pride was taken in the work and the results were very pleasing.”
Mrs Pinney, Welwyn,

What Some of our customers say about us...

Supreme clean lived up to its name David was very nice and friendly and nothing was to much trouble, My three piece suite is over 20 years old and although we have had it cleaned over the years this time it come up like new.
Mrs Caines

What Some of our customers say about us...

"My sofas look good as new again, My carpets are spotless, They look and feel and smell clean Thank You. Very good a very clean sofa. "
Helen Knowles

What Some of our customers say about us...

"My sofas look good as new again, My carpets are spotless, They look and feel and smell clean Thank You. Very good a very clean sofa. "
Helen Knowles

What Some of our customers say about us...

"Absolutely delighted with the results of the 3 piece suite and carpets."
Mrs King

What Some of our customers say about us...

"A first class service, Delighted with the results and would confidently recommend them. Curtains, Carpets, and furniture look like new stubborn marks have disappeared."
Mr. E. Walpole

What Some of our customers say about us...

“Excellent service, very thorough with attention to detail. Great to see it is an ongoing family concern with the next generation involved. Would recommend without hesitation.”
Karin White, Tewin Hertfordshire

What Some of our customers say about us...

“The cleaning process was unhurried and thorough. Considerable care was taken over spot cleaning. Small more obstinate stains were removed.”
Mrs Jenkins, St. Albans Hertfordshire

What Some of our customers say about us...

“Very pleased- front room/dining room carpet came up very well.”
Mrs Mathew, Welwyn Garden City Hertfordshire

What Some of our customers say about us...

“Very good, very prompt and worked a miracle with my mothers’ carpet which had such deep stains in parts. I thought they would never come out. They did and I am very pleased with the results.”
Jenny Piercy, Welwyn Garden City Hertfordshire

What Some of our customers say about us...

“Very efficient and professional, punctual and courteous. I have no need to replace my stair carpet now.”
Colin Jhonson, Welwyn

Get professional and reliable floor cleaning services in Shefford, Bedford and the surrounding areas. Call Supreme Clean on

0800 695 0707

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